FAQs



How do I return an item?


If you live in or around San Francisco just bring it by one of our two locations and we'll take care of you.

If you are outside the Bay Area, you can send your shirt to our Polk Street location (address listed below). Please include a note with your name and email address and indicate that you would like a refund. Once we have received your item and processed the refund, you will get a confirmation email.

California Cowboy 
1841 Polk Street 
San Francisco, CA 94109


How do I exchange an item?


If you live in or around San Francisco just bring it by one of our two locations and we'll take care of you.

For online orders we use a “return and repurchase” process for exchanges. You can send your shirt to our Polk Street location (address listed below). Please include a note with your name/email address and indicate that you would like a refund. Once we have received your item and processed the refund, you will get a confirmation email.

California Cowboy 
1841 Polk Street 
San Francisco, CA 94109


Someone gave me one of your shirts as a gift, and I need to exchange it. How do I go about this?


Please send us an email through our Contact Us page, and we'll get you taken care of.


Do you provide free return labels?


We are a small start up company of about 5 people. We are also very conscious of our environmental impact. In order to discourage frivolous purchases and returns (and the shipments associated with them) we do not offer return shipping labels. Please reach out via the Contact Us form on our website if you have any questions regarding sizing, etc. We want to make sure you get in the right shirt the first time.

We do offer free shipping on any order over $98!


If an item is sold out online, is there a chance you have it in stock in the store?


Our online inventory reflects what we have in stock in stores! If our online inventory says we don't have something in stock, we don't have it in store either. To stay up to date on restocks and new product releases, make sure you are signed up for our Vital Few Email List.


Do you ship internationally?


Yes, we ship to most countries for $30. Additional taxes/fees may apply depending on your country's regulations.


How should I wash your product?


Machine wash on a cold, gentle cycle. We recommend hanging or laying flat to dry rather than putting your item in the dryer.


Why are you called California Cowboy?


In Texas, Cowboys ride horses. In California we ride mountains and waves.

Our name is a tip of the hat to the Cowboys who came before us. Since the 1850s, men and women converged in California, often risking their lives as they sought fortune and adventure. In those days, the pioneers were looking for gold. More recently, our state became home to a different kind of pioneer: Cowboys who have revolutionized sports, film, music, and technology.